Anti-Spam Policy

Seedicon Events & Seedicon CRM | Effective Date: 1 June 2026 | Version 1.0

Seedicon Technologies Private Limited has a zero-tolerance policy against spam. This Anti-Spam Policy applies to all communications sent through or in connection with the Seed Events and Seedicon CRM platform, including email campaigns, WhatsApp broadcasts, in-app messages, and any other channel facilitated by the Platform.

1. Definition of spam

For purposes of this policy, spam includes:

Unsolicited bulk email or messages sent to recipients who have not provided opt-in consent
Repeated messages sent to the same recipient after an opt-out request
Messages with misleading, deceptive, or falsified sender information
Messages with no legitimate business purpose relative to the relationship between sender and recipient
Automated messages sent via scripts, bots, or third-party tools that circumvent Platform rate limits
Phishing messages or messages containing malicious links or attachments

2. What users must do

Obtain clear, documented opt-in consent from each recipient before adding them to any mailing or broadcast list
Honour all opt-out and unsubscribe requests promptly and permanently
Use accurate sender identification and subject lines
Include valid contact details and a physical address in every marketing message
Never use purchased, rented, or scraped email lists
Never send the same message repeatedly to the same recipient
Never use email addresses harvested from the Platform without individual consent

3. Prohibited sending practices

Sending to distribution lists, forum addresses, or role-based addresses (e.g. info@, admin@) without specific individual consent
Using dynamic content to create artificially unique messages to evade spam filters
Forging email headers, DKIM signatures, or DMARC records
Piggybacking on another sender's sending reputation
Using URL shorteners to obscure destination links in messages
Sending messages that trigger commercial advertising, multi-level marketing, or pyramid scheme content

4. CAN-SPAM compliance (United States recipients)

For messages sent to recipients in the United States, all campaigns must comply with the CAN-SPAM Act. Key requirements:

No false or misleading header information
No deceptive subject lines
Clear identification that the message is an advertisement (where applicable)
Valid physical postal address of the sender
Clear opt-out mechanism in every message
Opt-out requests honoured within 10 business days

5. GDPR compliance (EEA and UK recipients)

For messages to recipients in the European Economic Area or UK:

Consent must be freely given, specific, informed, and unambiguous
Consent records must be maintained and producible on request
Right to withdraw consent must be as easy as the right to give it
Soft opt-in (existing customer relationship) is permissible only for similar products or services

6. India DPDP Act 2023 compliance

For messages to recipients in India:

Digital personal data (including email addresses) may only be processed with explicit consent or another lawful basis
Data principals have the right to withdraw consent at any time
Data fiduciaries (you, as the sender) must maintain records of consent

7. WhatsApp-specific anti-spam rules

All WhatsApp messages must use Meta-approved Business Message Templates
Messages may only be sent to users who have opted in via a compliant mechanism
Free-form WhatsApp messages (outside the 24-hour customer service window) are not permitted for marketing
Broadcasting to non-opted-in numbers may result in immediate account suspension and referral to Meta for review

8. Enforcement

Accounts found to be sending spam will have their messaging capabilities suspended immediately. The Company cooperates with anti-spam bodies, ISPs, and relevant authorities. We may disclose sender information to law enforcement or regulators where required. Repeat or severe offenders will be permanently banned and may be reported to applicable authorities under the Information Technology Act 2000, CAN-SPAM Act, or applicable law.

9. Reporting spam

To report spam originating from the Platform, email support@seedicon.com with the original message headers and content. We investigate all reports within 48 hours.

10. Contact

support@seedicon.com | legal@seedicon.com